1. Acceptance of Terms
By using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the website or to products and services available through the website.
2. Product Exchange Policy
2.1 We understand that sometimes the product you ordered might not be a perfect fit or meet your expectations. We offer product exchanges within 7 days of receiving your order.
2.2 To be eligible for an exchange, the product must be in its original condition, unworn, unwashed, and with all original tags attached.
2.3 Exchanges are subject to product availability. If the desired replacement product is not available, we will offer an alternative or store credit.
3. Damage and Defects
3.1 If the product you receive is damaged or defective, please contact our customer service within 7 days of receiving the product.
3.2 We may request photographic evidence of the damage or defect to process your claim.
3.3 Upon verification, we will provide instructions for returning the damaged or defective product. Once we receive the product, we will send you a replacement or offer store credit.
4. No Money Refund Policy
4.1 We do not offer money refunds for any products purchased from our website.
4.2 In cases of eligible product exchanges or damaged/defective products, we will provide store credit that can be used for future purchases on our website.
5. Return Shipping
5.1 For product exchanges due to sizing issues or change of mind, customers are responsible for the return shipping costs.
5.2 For returns of damaged or defective products, we will provide instructions for return shipping, and we will cover the shipping costs.
6. Intellectual Property
6.1 All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Fashion Castle (FC Garment) or its content suppliers and is protected by international copyright laws.
6.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without the prior written consent of Fashion Castle (FC Garment).
7. Limitation of Liability
7.1 Fashion Castle (FC Garment) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website.